Dear Customer,
Thank you for choosing Amo da Sousa for your shopping needs. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to exchange or return a purchase.
Exchanges:
If you received a product that doesn’t meet your expectations or if there was an error in your order, we are happy to facilitate an exchange. Please follow these steps:
Contact Customer Service:
Reach out to our customer service team at info@amodasousa.com within 7 days of receiving your order. Provide your order number and a brief explanation of the issue.
Return Authorization:
Once your exchange is approved, you will receive a return authorization and instructions on how to send the item back.
Send the Item Back:
Pack the item securely and ship it back to us using a trackable shipping method. Please include the return authorization with the package.
Receive Your Exchange:
Once we receive and inspect the returned item, we will process your exchange. You will be notified when the replacement item is shipped.
Refunds:
If you wish to return an item for a refund, please follow these steps:
Contact Customer Service:
Reach out to our customer service team at info@amodasousa.com within 7 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
Return Authorization:
Once your return is approved, you will receive a return authorization and instructions on how to send the item back.
Send the Item Back:
Pack the item securely and ship it back to us using a trackable shipping method. Please include the return authorization with the package.
Refund Processing:
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method, and you will be notified once the refund is processed.
Important Notes:
- Items must be returned in their original condition, unused, and with all original tags and packaging.
- We do not cover the cost of return shipping unless there was an error on our part.
- Refunds may take a few business days to reflect in your account.
Custom items
Please note that customized items, tailored to your unique specifications, cannot be exchanged or refunded as they are meticulously prepared to meet your individual preferences. We understand the importance of your satisfaction, and we encourage you to thoroughly review and confirm all customization details before placing your order. If you encounter any issues or have specific concerns, please reach out to our customer service team promptly.
Thank you for your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to contact our customer service team.
Sincerely,
Amo da Sousa Team